Frequently Asked Questions

Once microchipped you will need to register the details online. The vet will give you a pack with the microchip number and instructions on how to register. It is important to do this as soon as possible and make sure all the details are up to date and correct. 

We recommend neutering male and female cats from 4 months of age as long as they are over 1.5kg in weight. For male dogs we recommend neutering when they are fully grown which can be any time after 6 months of age dependent on breed. For female dogs you can opt for pre season spaying in small breeds at 6 months of age or wait until 2-3 months after their first season.

We offer a variety of clinics including: nail clips, anal gland emptying, post-operative checks and stitch removals, geriatric clinics, weight clinics, puppy and kitten checks. 

It depends on the test. In house blood and urine testing can be reported on the same day as sampling. Blood, urine and faecal samples sent to the external lab will be reported 24-48 hours later. Any samples sent for cytology or histology can take up to a week to be reported. 

We mostly see dogs, cats and rabbits though we are happy to look at small furries too.

We recommended vaccinating kittens from 9 weeks of age and puppies from 8 weeks of age. The kitten vaccinations are a course of 2 injections 3-4 weeks apart and the puppy vaccinations are a course of 3 injections at 8, 10 and 12 weeks of age.

It depends on the kennels requirements. Most kennels will ask for them to be vaccinated against kennel cough but may want it done a certain length of time before visiting kennels. It is always best to check with them first.

The vet will go through all the options with you and decide on the best place to refer your pet. They will then request the referral and get the chosen practice to call you directly to organise a suitable appointment.

We are situated at 358 Gloucester Road, BS7 8TP.

Registering can be done in person or over the phone with the receptionist. We will need to know any previous vets you have visited to get necessary history.

It’s not always possible. If you would like to see a specific vet please ask at the time of booking and we will try to accommodate that.

Yes, we have a wide variety of life stage and prescription diets so should be able to find a suitable food for your pet.

Reviews can be left on the website, on Google or on our Facebook page. You will also be sent a text after your appointment. We actively encourage feedback and reviews so we can continue to provide the best service possible.

You can find information about our Healthy Pet Club on our 'Offers' page.

When you have decided it’s the right time we can offer appointments at the end of each consulting session so the practice is quieter or we can offer a home visit, subject to availability. Euthanasia information sheet

Prescriptions can be requested in person or over the phone. All medication requests have to be checked with the vet so we ask that you give us 48 hours notice before collection. Our main order days are Monday and Thursday but medication can be ordered on other days if necessary.

Yes. As with medication requests we ask you give us 48 hours notice before collection so the vet can write your prescription.  All written prescriptions are single use but can be for varying amounts of medication at the vet’s discretion. There is a charge for written prescriptions.

Samuel Michael our Head Nurse deals with all insurance claims. If you have any questions please call the surgery and he will be happy to help.

Contact your insurance company and get a claim form from them. 

You then need to fill out the front section of your form. Ensure all the details are correctly filled out, including the policy number, what you are claiming for and when the illness started.

You can hand the form to reception where it will be passed over to Samuel Michael, our Head Nurse, to process. 

You do not need to include any receipts for treatment that your pet has received at the practice as we have it all recorded on your pet’s clinical notes. 

If you have receipts for online food or medication orders and can claim these from your insurance company then please include these with the claim form.

If you would like to do a direct claim for your pet’s treatment it will need to be discussed with either Samuel Michael or Sam Harris.

If you have a query then just give us a call. Sam Harris our Practice Manager deals with the accounts so if you have any queries she will be happy to help.

Check out our information sheets on worming  your cat or worming your dog.

No, your pet needs to be starved from 8pm the night before. Access to water is fine. Pre Op Instructions.

If your cat has any stitches or dressing they will need to stay inside until they are removed.

Yes, as long as the vet has approved the tests required, the nurses can do blood tests for you. 

If you would like behavioural advice, please book an appointment with a vet. If additonal support is needed, the vet will be able to refer to you a behaviourist.

Our location on the Gloucester Road prevents us from having our own car park. There is non-restricted parking in the adjacent residential area. You can also park along the Gloucester Road out of rush hour 9.30am-4.30pm. In the case of not being able to get your pet out of the car yourself due to your pet being collapsed etc. Please call the surgery to say you are on your way. We will help you to get your pet from the car directly outside the building, while you go to find a parking space.

We only accept card payments, apple pay and android pay. You can also call to make a card payment over the phone.

No we ask for payment at the time of treatment. If you have any issues with paying a bill please speak to Sam Harris.

Yes in certain circumstances we can offer a home visit. This is mainly for very ill patients where a fear of moving them could be detrimental to their health or for euthanasia and the owner would prefer at home visit. We do like to have patients come to the surgery where we have all our equipment to hand if possible. There is a charge for a home visit.

We are open from 8.30am–6pm Monday-Friday and 9am-12pm on alternating Saturdays. We are closed on Bank holidays.

In the event of an emergency and the surgery is closed please contact Highcroft Veterinary Hospital on 01275 832410.

If you are unhappy regarding any treatment then we are always happy to discuss the issue in person or over the telephone. If it is something you feel you cannot discuss then make a formal complaint by writing to the practice in a letter or email. This can then be forwarded to Nicky Bromhall and Sam Harris who will be able to take the required action.